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Privacy Policy

Effective Date: [TO DEFINE]

Last Updated: [TO DEFINE]

TryHard ("TryHard", "we", "us", "our"), operated by Zuntrix, is committed to protecting the privacy and security of personal information processed through our platform.

This Privacy Policy explains how we collect, use, disclose, and safeguard personal data when users access and use:

TryHard mobile applications
TryHard web applications
TryHard SaaS administration portals
TryHard websites and related services

By using TryHard, you agree to the practices described in this Privacy Policy.

1. Scope

This Privacy Policy applies to:

individual users (athletes, coaches, staff, administrators)
tenant organizations (sports centers, gyms, fitness studios, CrossFit boxes)
visitors to our websites

2. Information We Collect

2.1 Account Information

We may collect:

full name
username
email address
password (encrypted)
phone number (optional)
nationality (optional)
preferred language
timezone
country

2.2 Identity Information (Optional)

Tenants may request additional identity verification information from users.

This may include:

national identity document type

(e.g. Citizenship ID, Passport, National ID)

identity document number

This information is optional unless required by a tenant.

2.3 Profile Information

Users may provide:

profile picture / profile photo
biography
date of birth (optional)
gender (optional)

2.4 Fitness and Activity Data

TryHard may process:

workout logs
performance metrics
personal records (PRs / RMs)
body measurements
weight
attendance records
class reservations
event participation
competition results
rankings and leaderboards

2.5 Social and Community Data

Users may create and interact with social content, including:

posts
comments
replies
social reactions and acknowledgments (including Cheers)
follows (users and tenants)
public workout sharing

2.6 Tenant and Business Data

Tenant administrators may provide:

business legal name
tax identification number
billing email
business address
subscription details
payment records
invoices
contracts

2.7 Technical Data

We automatically collect:

IP address
device information
operating system
app version
browser type
session identifiers
cookies
usage analytics
crash reports
audit logs

3. How We Use Information

We use personal data to:

provide and operate TryHard services
authenticate users
manage tenant memberships and permissions
process subscriptions and billing
generate invoices and contracts
enable social and community features
provide customer support
improve platform functionality
ensure security and fraud prevention
comply with legal obligations

4. Legal Basis for Processing

Depending on jurisdiction, we process data based on:

user consent
contract performance
legitimate interests
legal compliance

5. Sharing of Information

We may share information with:

5.1 Tenant Organizations

Users’ data may be accessible to the tenant(s) they belong to.

Tenant administrators control certain aspects of data management inside their organization.

5.2 Service Providers / Subprocessors

We may use third-party providers including:

cloud hosting providers
payment processors
authentication providers
analytics providers
email delivery providers
storage providers

5.3 Legal Requirements

We may disclose information when required by law.

6. Data Retention

We retain data as long as necessary to:

provide services
comply with contracts
comply with legal obligations
resolve disputes
enforce agreements

Deleted accounts may be retained in backup or audit systems for a limited period.

7. Security

We implement appropriate technical and organizational safeguards, including:

encryption in transit
encrypted credentials
role-based access controls
audit logging
infrastructure monitoring
secure cloud storage

No system is completely secure.

8. International Transfers

Data may be processed in countries different from the user's country of residence.

Appropriate safeguards will be applied where required.

9. User Rights

Depending on applicable law, users may request:

access
correction
deletion
portability
restriction
objection
consent withdrawal

Requests may be submitted to:

support@tryhard.app

10. Children

TryHard is not intended for children under the minimum age required by applicable law without appropriate authorization.

11. Changes to This Policy

We may update this Privacy Policy periodically.

Material changes may require renewed acceptance.

12. Contact

For privacy-related questions:

support@tryhard.app